1. Who we are

Nuance Aesthetics is located at Palliyil Building, opposite Pinnacle Residence, Panchikkal, Ayyanthole, Thrissur, Kerala, India. Our website is nuanceclinic.com. Golden Curve Healthcare LLP is responsible for the personal information covered by this policy.

2. Information we collect

• Enquiry information: your name, phone number, email address, appointment preferences and information you choose to include in your message.
• Communication records: correspondence with our team through forms, email, telephone enquiries or WhatsApp.
• Technical information: IP address, browser and device information, pages visited, timestamps, referring pages and campaign identifiers, such as UTM parameters or Google click identifiers, where collected by our website systems.
• Health information: information you voluntarily provide about your concerns. Where necessary for clinical care, medical history, photographs and treatment records are collected through the appropriate consultation process, with applicable consent and confidentiality safeguards.

Please avoid sending medical reports, intimate photographs, identity documents or other sensitive information through general website or advertising enquiry forms. Our team can explain the appropriate way to provide information needed for a consultation.

3. How we use information

We use enquiry information to respond to your request, explain relevant services, arrange appointments, send appointment-related communications and maintain enquiry records. We use technical information to operate and secure the website, resolve errors and understand website and campaign performance.

Information needed for clinical care is used for assessment, treatment, follow-up and required record-keeping. An enquiry does not replace a medical consultation or constitute consent to a procedure.

4. Lead forms and follow-up

When you submit an enquiry through our website or a Google, Facebook or Instagram lead form, we receive the details you submit and use them to respond to that enquiry. Depending on your chosen contact method and the consent provided, our team may contact you by phone, email, SMS or WhatsApp.

Enquiry follow-up is separate from optional promotional communications. Where consent is required for marketing, we seek it separately. You can ask us to stop promotional messages at any time by replying to the message or emailing us. Necessary appointment or care-related communications may still be sent.

5. Cookies and measurement

Our website may use cookies and similar technologies for essential functions, visitor analytics and advertising measurement. Where enabled, tools such as Google Analytics and Google Ads may process device information, browsing events and campaign identifiers under their own privacy terms.

You can manage cookies through your browser settings. Blocking cookies may affect some website features. Where applicable law requires consent for non-essential tracking, it must be obtained before that tracking is activated. Reading this policy or browsing the website does not itself provide that consent.

For details of Google's practices, see Google's Privacy Policy. Embedded videos, maps and links to third-party services may involve processing by those providers when you use them.

6. Sharing and service providers

Relevant information may be accessed by authorised clinic personnel and service providers supporting website hosting, enquiry management, appointments, communication and IT services. Our enquiry workflow may include Google Sheets, Google Apps Script, Zoho CRM and WhatsApp Business, depending on the channel and systems used.

We limit sharing to the information needed for the relevant purpose. We do not sell personal information. We may disclose information where legally required or necessary to protect legal rights, prevent fraud or respond to lawful requests. Clinical information is shared for care only with the appropriate authority or consent, or as permitted or required by law.

Some service providers may process information outside India. Any such transfers must meet applicable legal requirements and appropriate protection requirements.

7. Security and retention

We use reasonable organisational and technical safeguards intended to protect personal information, including limiting access to people who need it for their work. No internet transmission or storage system can be guaranteed completely secure.

We retain enquiry information only for as long as needed to manage the enquiry and relevant follow-up, resolve complaints or meet legal requirements. Medical, billing and statutory records may need to be retained for different periods under applicable requirements. Information that is no longer needed is deleted or anonymised, subject to lawful retention obligations.

8. Your choices and requests

You may choose not to provide optional information. If information essential to your request is withheld, we may be unable to arrange or provide the requested service.

You can contact us to request access to or correction of information you have provided, seek deletion where permitted, withdraw consent for consent-based processing, or raise a privacy concern. We may need to verify your identity. Withdrawal does not affect earlier lawful processing, and some records may need to be retained under applicable law.

9. Children and patient photographs

Our online enquiry forms are intended for adults. A parent or legal guardian should contact us for a person under 18. Any required guardian consent is handled through the appropriate care process.

Use of identifiable patient photographs, videos or testimonials for publicity requires separate, specific permission. Consent to treatment or submission of an enquiry is not consent to such use.

10. Changes to this policy

We may revise this policy when our practices or applicable requirements change. The latest version will appear on this page with its update date. Where required, we will provide additional notice or seek fresh consent for a new purpose.